CURRENT SHIPPING LEAD TIME: 7-10 DAYS
Every case we make is made to order, and made by hand in our N. St. Paul MN shop. This is a time intensive process, and we make each case without compromise. If you are in a hurry, and need a product immediately - please reach out to us to check available back stock.
*FREE SHIPPING IN THE USA ON ALL ORDERS
JJS Cases currently only ships to the lower 48 States in the US using the United States Postal Service, UPS, and FedEx where applicable. We currently do not offer express or expedited services. All orders are ship for free.
Every product is custom made to order. It's more sustainable than stocking an inventory of finished items. Once you place your order, we make your product from raw materials. This process takes between 3-5 business days.
When your case is ready to ship, it should arrive within 2-4 business days within the U.S. after your shipping confirmation email is sent (with the exception of some remote locations). Please note that it may take up to 1 week after your order confirmation for your shipment confirmation to be sent, since all of our items are made to order.
We currently do not offer expedited shipping.
SHIPPING REFUNDS
JJS Cases offers free shipping on all of our cases. Refunds will not be given for shipping costs for returned or exchanged items, unless the return is due to a manufacturing defect. Please see our policies for returns below.
Missing packages
JJS Cases is not responsible for missing packages, and cannot offer a refund if a package is lost in transit. Customers are encouraged to contact their local post office or shipment provider and follow their lost package procedures to recover their package.
RETURNS & EXCHANGES
We stand behind our product. In most cases, if you are not happy with your wood case you may return it for a full refund or exchange it for a different case. Our return period is 15 days. If more than 15 days from delivery of your order have elapsed, unfortunately we cannot offer you a refund or exchange. To be eligible for a return or exchange, you (must email us first) [mailto:jonl@jjscases.com] and your item must be unused and in the same condition that you received it. We strongly recommend using the original packaging for the return, or that it is otherwise very well protected; we cannot offer a refund if the product is damaged during its return trip. JJS Cases does not pay for shipping for product returns. It is up to the customer to ensure the case is shipped back to us follow our Return Shipping guidelines below.
No returns or refunds on custom painted cases.
For more information visit our Frequently Asked Questions.
REFUNDS AND RESTOCKING FEE
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If it takes longer than 30 days from delivery for us to receive your product back, a restocking fee of $25 will be charged.
THERE ARE CERTAIN SITUATIONS WHERE NO REFUNDS WILL BE GRANTED:
Cases with obvious signs of abuse, exposure to moisture, extreme temperatures, improper installation, or impacts (such as dropping your phone) or Premium Painted Cases of any kind.
Due to the custom nature of painted cases in our Premium Painted Collection, all sales are final and we cannot process returns for Premium Painted cases.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
RETURN SHIPPING
To return your product, you should mail your product with tracking to the below address. JJS Cases is not responsible for lost returns sent without tracking. It is required for return tracking to be emailed to us at the time of shipment.
JJS Cases Returns: 2647 1st Street North, North St. Paul MN, 55109
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
